Any Questions? Answered
Find answers to common questions about Qurieus, your AI-powered knowledge base and chat platform.
What is Qurieus?
Qurieus is a SaaS platform that lets you manage, search, and interact with your own knowledge base using AI-powered chat and analytics. You can upload documents, organize knowledge, and offer an AI chat widget to your website visitors.
How do I add documents to my knowledge base?
After logging in, go to your dashboard and use the 'Knowledge Base' section to upload, categorize, and manage your documents. Supported formats include PDF, DOCX, and plain text.
How does the AI chat widget work?
The AI chat widget leverages your uploaded documents and knowledge base to answer questions from your website visitors in real time. You can embed the widget on your site using the provided code snippet.
What happens if my account is deactivated?
If your account is deactivated, you will not be able to log in, and your chat widget will display: 'AI has temporarily stopped and will be resumed. Please contact support.'
How do subscriptions and plans work?
Qurieus offers multiple subscription plans (Free, Basic, Standard, Pro) with different features and usage limits. You can view and manage your subscription from your dashboard.
Can I upgrade or change my subscription plan?
Yes! You can upgrade, downgrade, or change your plan at any time from the 'Plans' section in your dashboard. Changes take effect immediately.
How secure is my data?
Qurieus uses industry-standard security practices, including encrypted storage, secure authentication, and role-based access control to protect your data.
How do I reset my password?
Use the 'Forgot Password' link on the sign-in page. You'll receive an email with instructions to reset your password.
Who do I contact for support?
For any questions or support, please use the 'Contact' page on our website or email us directly at support@qurieus.com.
What file formats are supported?
Qurieus supports PDF, DOCX, plain text, CSV, Markdown, and Excel files. You can upload multiple files at once and organize them by categories.
How do I embed the chat widget on my website?
After setting up your knowledge base, go to the 'Widget' section in your dashboard. Copy the provided JavaScript code and paste it into your website's HTML. The widget will automatically appear on your site.