logoQurieus

Privacy Policy

Last updated: 5/18/2026

1. Introduction

Welcome to Qurieus. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

2.1 Personal Information

  • Contact information (name, email address, phone number)
  • Account credentials and profile information
  • Billing and payment information
  • Company and job title information

2.2 Usage Information

  • Log data (IP address, browser type, pages visited)
  • Device information (device type, operating system)
  • Usage patterns and preferences
  • Interaction with our services and features

2.3 Document and AI Content

  • Documents and files you upload (PDFs, text, spreadsheets)
  • Conversations and queries with our AI-powered chat interface
  • Document embeddings and processed content for search and retrieval
  • User-generated content, knowledge bases, and workspace data
  • Chat transcripts and conversation history

2.4 Cookies and Similar Technologies

  • Essential cookies for authentication and session management
  • Preference cookies for language and display settings
  • Analytics cookies to understand product usage
  • Performance cookies for load balancing and error tracking

3. How We Use Your Information

3.1 Primary Purposes

  • To provide AI-powered document search, chat, and conversation features
  • To process, index, and analyze your documents for intelligent retrieval
  • To manage your account, subscriptions, and billing
  • To communicate with you about service updates and support
  • To personalize your experience and improve AI response quality

3.2 AI and Machine Learning

Qurieus uses AI and machine learning to power document understanding and conversational search. Your document content is processed to:

  • Generate embeddings for semantic search within your knowledge base
  • Enable natural language queries and AI-powered answers
  • Improve model accuracy (we do not use your content to train general-purpose models without consent)
  • Detect and prevent abuse or policy violations

3.3 Other Purposes

  • To analyze and improve our SaaS platform
  • To comply with legal obligations
  • To develop new AI features and integrations

4. Data Security

As a SaaS provider handling sensitive documents, we implement industry-standard security measures including:

  • Encryption in transit (TLS) and at rest (AES) for all document and user data
  • Role-based access controls and multi-factor authentication options
  • Secure cloud infrastructure with SOC 2 compliant providers
  • Regular security assessments, penetration testing, and audits
  • Data isolation between customer workspaces
  • Automated backups and disaster recovery procedures

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, such as:

  • Cloud hosting and AI/ML infrastructure providers
  • Payment processors (e.g., Paddle) for subscription billing
  • Email delivery and transactional notification services
  • Analytics and error monitoring (anonymized usage data only)
  • Customer support and help desk tools

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe such disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Ensure the safety of our users

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Document content, chat history, and embeddings are retained until you delete them or close your account. Upon account deletion, we remove your data within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access and view your personal information
  • Correct or update inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent
  • Opt out of marketing communications

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@qurieus.com
Address: Frontslash, New Delhi
Phone: +919953633888