2.1 Cancellation Process

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• You will continue to have access to the service until the end of your paid period
• No refunds will be provided for partial months of service

2.2 Annual Subscriptions

• Annual subscriptions can be cancelled at any time
• Refunds for annual subscriptions are prorated based on unused months
• A processing fee may apply to annual subscription refunds
• Refund requests must be made within 30 days of payment

3.1 Qualifying Circumstances

• Technical issues preventing service usage for more than 24 hours
• Billing errors or duplicate charges
• Service unavailability for extended periods
• Significant changes to service terms or features

3.2 Non-Qualifying Circumstances

• Usage of service during the billing period
• Change of mind after subscription purchase
• Failure to use the service
• Non-technical issues or user errors

4.1 Request Submission

1. Contact our support team at support@qurieus.com
2. Provide your account details and reason for refund
3. Include any relevant documentation or evidence
4. Specify your preferred refund method

4.2 Processing Timeline

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Processing times may vary based on payment provider

5.1 Enterprise Customers

Enterprise customers with custom agreements may have different refund terms as specified in their contract. Please refer to your enterprise agreement for specific details.

5.2 Promotional Offers

Special promotional offers and discounted subscriptions may have different refund terms. These terms will be clearly stated at the time of purchase.